► SUPPORT & FAQ

Our process is straightforward and designed to give you a great result with minimal stress on your end:

1. Brief & Quote — Tell us what you need. We come back with honest advice, a clear scope and a fixed price.
2. Design & Approve — We design your site and present it before a single line of code is written. You approve the look and feel first.
3. Build & Test — We build on a staging environment, test across all devices and browsers, and get every detail right before you see it.
4. Launch — We migrate your domain, go live, and hand you the keys. Training, hosting and ongoing support all available.

A typical business website takes 2–4 weeks from brief to launch. Larger projects with e-commerce, custom functionality or complex designs take longer.

We give you a realistic timeline upfront and stick to it. The biggest variable is usually how quickly content, images and feedback come from the client side — the faster you respond, the faster we move.

We do not publish fixed prices because every project is different — a simple brochure site is a completely different job to an e-commerce platform with custom features.

What we promise: a clear, fixed quote before any work starts, and no surprise invoices at the end.

To get a quote, get in touch with a description of what you need. We usually come back within one working day.

WordPress is our primary platform, but not our only one. We also build on:

• WooCommerce — for e-commerce on WordPress
• Shopify — for standalone e-commerce stores
• Custom PHP / Laravel — for bespoke web applications
• HTML/CSS/JS — for static sites with no CMS needed

We recommend the platform that best fits your project, not the one that is easiest for us to build on.

Every site we build is fully responsive and mobile-first by default. We test on real devices — iOS, Android, various screen sizes — before anything goes live.

Mobile traffic accounts for over 60% of web traffic for most businesses. A site that does not work perfectly on mobile is losing you customers.

Yes. Once your site is live you can:

• Host with us and we handle server maintenance, security updates and backups
• Ask us for changes, updates and new features at any time
• Pay for a monthly maintenance package covering updates, monitoring and priority support

We build long-term relationships with our clients, not one-off transactions. Many of our clients have been with us for 10+ years.

Yes — website rebuilds and redesigns are a significant part of what we do. Whether your site is outdated, slow, not mobile-friendly, or just not converting, we can rebuild it properly.

We do zero-downtime migrations — your current site stays live until the new one is ready, then we switch over seamlessly.

We can also migrate your site from another host to ours as part of a redesign or independently.